Terms of Service

Terms of Service – ŽUGEC SAVJETOVANJE d.o.o.

en.zugecanita.com is primarily intended for private persons and legal entities with residence or headquarters of the company outside the Republic of Croatia.
The private person declares that he / she has a residence outside the Republic of Croatia. 
The legal entity declares that it has its registered headquarter office outside the Republic of Croatia. 

ŽUGEC SAVJETOVANJE d.o.o. provides a personalized subscription service that allows our users to access video and audio interaction material (“ŽUGEC SAVJETOVANJE d.o.o. content”) broadcast via the Internet on mobile phones, computers and other devices connected to the Internet (“devices”).

1. Subscription

1.1. Your subscription in ŽUGEC SAVJETOVANJE d.o.o. will continue until termination. To use the service ŽUGEC SAVJETOVANJE d.o.o. you must have Internet access and a device and allow us one or more Payment Methods. “Payment Method” means a current, valid and accepted payment method that may be updated from time to time and that may include payment through your account with a third party (e.g. if you’re using a Bank transfer). If you do not cancel your subscription before the billing date, you authorize us to charge a subscription fee for the next billing cycle via your Payment Method (see “Cancellation” below).

1.2. ŽUGEC SAVJETOVANJE d.o.o. can offer you a number of subscription plans, including special promotional plans or subscription fees. Some subscription plans may have different terms and restrictions, which will be described in your application or in other communications available to you. Specific details about your subscription for ŽUGEC SAVJETOVANJE d.o.o. can always be found by visiting our website and clicking on the link “Account” which is available at the top of the website ŽUGEC SAVJETOVANJE d.o.o. under the name of your profile.

2. Free Trial Periods

2.1. Your subscription for ŽUGEC SAVJETOVANJE d.o.o. can start with a Free Trial Period. The duration of your subscriptions’ Free Trial Period will be determined during your application, and is intended for new members and some former members to try the service.

2.2. Eligibility for the Free Trial Period is determined by ŽUGEC SAVJETOVANJE d.o.o. in its sole discretion and it is possible to limit the eligibility or duration to prevent abuse of the Free Trial Period.

We reserve the right to revoke the Free Trial Period and put your account on hold in case we determine that you do not meet our conditions. Members of households with existing or recent subscription for ŽUGEC SAVJETOVANJE d.o.o. are not eligible. We may use information such as device ID, Payment Method or account email address used with existing or recent subscription for ŽUGEC SAVJETOVANJE d.o.o. to determine eligibility. Restrictions may apply to combinations with other offers.

2.3. ŽUGEC SAVJETOVANJE d.o.o. will charge a subscription fee for the next billing cycle through your Payment Method at the end of the Free Trial Period, unless you cancel your subscription before the Free Trial Period expires. To view the subscription price and end date of the Free Trial Period, visit our website and click the “Billing Details” link on your “Account” page.

3. Billing and Cancellation

3.1. Billing cycle. Subscription fee for the ŽUGEC SAVJETOVANJE d.o.o. service will be charged via your Payment Method on the specific billing date listed on your “My Account” page. The length of the billing cycle will depend on the type of subscription you choose when you sign up for the service. In some cases, the payment date may change, for example, if your Payment Method has not been successfully settled or your paid subscription started on a day that does not exist in a particular month. Visit our website and click the “Subscriptions” link on the “My Account” page to see your next payment date.

3.2. Payment Methods. To use ŽUGEC SAVJETOVANJE d.o.o. services you must enable one or more Payment Methods. You authorize us to charge via any Payment Method associated with your account in the event that your primary Payment Method is declined or is no longer available for us to pay for your subscription. You remain responsible for uncollected amounts. If payment is not successful due to expiration, insufficient funds, or some other reason, and you do not cancel your account, we may suspend your access to the service until we are able to successfully charge you via a valid Payment Method. For some forms of payment, your issuer may charge you certain fees, such as fees for foreign transactions or other fees related to the processing of your Payment Methods. Local tax fees may vary depending on the Payment Method used. Contact your payment service provider for details.

3.3. Payment Method Update. You can update your Payment Methods on the “My Account” page. We may also update your Payment Methods using your payment provider information. After each update, you authorize us to continue charging through the appropriate (or several appropriate) Payment Method(s).

3.4. Cancellation. You can cancel your ŽUGEC SAVJETOVANJE d.o.o. subscription at any time and your subscription to a particular package will be instantly deleted and you will lose access to all materials of the same, except for materials that you have previously archived in your archive. If you cancel your subscription to a certain package, you will be transferred to a free subscription package: “Positive Vibrations” and all your paid materials that you have archived until the moment of cancellation will remain available to you until you delete your account or cancel your subscription. Payments are non-refundable and we do not provide refunds or credit-subscriptions for membership periods in incomplete months or for not monitoring ŽUGEC SAVJETOVANJE d.o.o. content. To unsubscribe, go to the “My Account” page and follow the unsubscribe instructions. If you unsubscribe from a certain paid package, your subscription will be suspended immediately and you will be transferred to a free subscription package, leaving you with all your archived content. If you want to delete your account, you can do so by contacting: podrska@zugecanita.com with the indication: DELETE ACCOUNT and your account will be deleted within 48 hours, and a confirmation of your deletion will be sent to your e-mail. To see when your subscription ends, click “Subscriptions” on the “Account” page. If you subscribed for the ŽUGEC SAVJETOVANJE d.o.o. subscription using a third-party payment method (e.g., a standing bank order) and you want to cancel your membership, you may also need to do so through that third party, for example, by visiting an account with the appropriate third party and disabling automatic renewal or cancellation subscriptions to ŽUGEC SAVJETOVANJE d.o.o. membership through that third party (e.g., cancellation of a standing order). You can also find information on the billing of your ŽUGEC SAVJETOVANJE d.o.o. subscription by visiting your account with an appropriate third party (e.g. a bank).

3.5. Changes in prices and subscription plans. We may change our subscription plans and the prices of our services from time to time; however, any price changes or changes to your subscription plans apply no earlier than 30 days after notice. 3.6. All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations. All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

4. COMPLAINTS Contact in case of a complaint: +385 95 3551 400, podrska@zugecanita.com When submitting a complaint by phone or e-mail, ŽUGEC SAVJETOVANJE d.o.o. is obliged to register your information under the ordinal number within 24 hours and respond to it via e-mail.

5. ŽUGEC SAVJETOVANJE d.o.o. service

5.1. ŽUGEC SAVJETOVANJE d.o.o. service and any content used through the service is for your personal and non-commercial use only and may not be shared with persons outside your household. During your subscription for ŽUGEC SAVJETOVANJE d.o.o. service, we give you a limited, non-exclusive, non-transferable right to access to the ŽUGEC SAVJETOVANJE d.o.o. service and review of ŽUGEC SAVJETOVANJE d.o.o. content. Except as noted above, no right, property or interest is transferred to you. You agree not to use the Public Speaking Service.

5.2. ŽUGEC SAVJETOVANJE d.o.o. content can be primarily seen within the country in which you have established your account and only in the geographical locations where we offer our service and license such content. The number of devices on which you can view content at the same time is: 1 device.

5.3. ŽUGEC SAVJETOVANJE d.o.o. service, including available content, is updated regularly. In addition, we continuously test various aspects of our service, including our website, user interfaces, promotional features and the availability of ŽUGEC SAVJETOVANJE d.o.o. content. You can opt out of testing at any time by visiting the “Account” page and changing the “Participation Testing” settings.

5.4. Some ŽUGEC CONSULTING d.o.o. content is available for temporary download and offline viewing on certain devices (“Offline Viewings”). Restrictions apply, including limits on the number of offline viewings per account, the maximum number of devices that can have offline viewings, the time period in which you will need to watch the offline viewings, and how long the offline viewings will remain available.

5.5. You agree not to distribute, archive, play, modify, perform, display, publish, license, create derivative works from, offer for sale or use (except as expressly permitted in these Terms of Service) content and information contained or obtained from or through ŽUGEC SAVJETOVANJE d.o.o. services.

You also agree that you will not: bypass, remove, modify, deactivate, degrade or prevent any of the content protections of the ŽUGEC SAVJETOVANJE d.o.o. service; use any robot, spider, scraper or other automated means to access ŽUGEC SAVJETOVANJE d.o.o. services; decompile, or disassemble any software or other products or processes available through the ŽUGEC SAVJETOVANJE d.o.o. service; insert any code or product or in any way manipulate the content of the ŽUGEC SAVJETOVANJE d.o.o. service; or use any method of data mining, data collection or extraction. Besides that, you agree that you will not transmit, post, e-mail or send or transmit by any other ways, any material with the intention of interrupting, destroying or limiting the functionality of any computer software or hardware or telecommunications equipment associated with the ŽUGEC SAVJETOVANJE d.o.o. service, including any software virus or any other computer code, files or programs. ŽUGEC SAVJETOVANJE d.o.o. may terminate or limit your use of our service if you violate these Terms of Service or are involved in illegal or fraudulent use of the service.

5.6. The quality of ŽUGEC SAVJETOVANJE d.o.o. content display may vary from device to device, and may be affected by various factors, such as your location, bandwidth capacity, and/or the speed of your Internet connection. The availability of HD, Ultra HD, and 4K quality depends on your Internet services and device capabilities.

Not all content is available in all formats, such as HD, Ultra HD and 4K.

The default playback settings on mobile networks exclude HD, Ultra HD and 4K content. The minimum connection speed for SD quality is 0.5 Mbps; however, we recommend a faster connection for improved video quality. For receiving HD content (defined as 720p or higher), a download speed of at least 5.0 Mbps per stream is recommended. A download speed of at least 25.0 Mbps per stream is recommended for receiving Ultra HD (defined as 1080p or higher) resolution and 4K content.

You are responsible for all costs of Internet access. For information on possible Internet data usage costs, contact your Internet service provider. The time needed to start watching the ŽUGEC SAVJETOVANJE d.o.o. content will depend on a number of factors, including your location, bandwidth at that time, the content you selected, and the configuration of your device.

5.7. ŽUGEC SAVJETOVANJE d.o.o. The software (or website) was developed by Red Sun, owned by Mak Kurtović for ŽUGEC SAVJETOVANJE d.o.o. and is designed to enable the review of the ŽUGEC SAVJETOVANJE d.o.o. content through appropriate devices.

This software (or website) may vary by device and media, and functionality and features may vary by device.

You agree that the third party software, which is subject to a third party license, may be required to use the service. You agree that you may automatically receive updated versions of ŽUGEC SAVJETOVANJE d.o.o. software (or website) and related third party software.

6. Passwords and Account Access.

The member who subscribed to ŽUGEC SAVJETOVANJE d.o.o. and made their user account and to whom the payment is made via the selected Payment Method (“Account Owner”) has access to and control over their ŽUGEC SAVJETOVANJE d.o.o. account and appropriate devices used to access our service and is responsible for all activities which occur through ŽUGEC SAVJETOVANJE d.o.o. account.

In order to maintain control over the account and prevent anyone from accessing the account (which would include account review history data), the Account Owner should maintain control over devices used to access the ŽUGEC SAVJETOVANJE d.o.o. service and not disclose the password or payment details associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us regarding your account. We may terminate your account or put it on hold to protect you, ŽUGEC SAVJETOVANJE d.o.o. or our partners from identity theft or other fraud.

7. Other

7.1. Applicable law. These Terms of Service are managed and regulated in accordance with the laws of the Republic of Croatia. (These Terms will not limit the consumer protection rights you may be entitled to under the mandatory laws of your country of residence.)

7.2. Unwanted materials. ŽUGEC SAVJETOVANJE d.o.o. does not accept unwanted materials or ideas for ŽUGEC SAVJETOVANJE d.o.o. content and is not responsible for the similarity of any of its content or programs in any medium with materials or ideas that are unwantedly transmitted to it.

7.3. Customer service. To find out more information about our service and its features or if you need help with your account, visit ŽUGEC SAVJETOVANJE d.o.o. help center on our website. In some cases, customer service can best help you by using a remote access support tool through which we have full access to your computer. If you don’t want us to have that access, you shouldn’t agree to support through the remote access tool, and we’ll help you in another way.

7.4. Remaining in force. If any provision or conditions of these Terms of Service are deemed invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

7.5. Changes to the Terms of Service. ŽUGEC SAVJETOVANJE d.o.o. may change these Terms of Service from time to time. We will notify you at least 30 days before such changes apply to you.

7.6. Electronic communications. We will only send you information about your account (e.g., payment authorizations, invoices, password or payment changes, confirmation messages, and notifications) electronically, for example, via e-mail to your e-mail address which you provided during registration.